Customer support and knowledge Q&A
Answer questions using confirmed knowledge and hand over to a person when needed.
Corp
Brand website plan
Present your brand and business clearly so interested customers can find you.
Not yet on sale · Enquiries welcome
Build a website around your business.
Build a website that is easy to maintain, from your brand story and services to customer enquiries. Pages, content and delivery scope are agreed based on your needs.
- 01
Discover the brand
- 02
Understand your business
- 03
Explore content or work
- 04
Start an inquiry
- Brand and content presentation
- Organise pages around your brand, business, content or work so customers can find what they need.
- Content maintenance
- Configure content editing, draft review and publishing workflows to suit your needs.
- Customer enquiries and follow-up
- Collect customer requirements and connect enquiry management with follow-up communication.
Agree on every adjustment around your brand.
- Brand and content
- Together, agree on your logo, colours, images and copy, and how page content will be organised and maintained.
- Business and features
- Use existing product capabilities as a starting point to agree on the scope of pages, workflows and additional features.
Connect as needed / Hub Core
Connect AI capabilities to your business.
Connect AI customer support, knowledge Q&A, content assistance and data analytics around your website content and business needs to make customer communication and daily operations smoother.
Website knowledge Q&A, customer enquiry assistance, content assistance and visitor analytics can be connected as needed. Capabilities, data scope and fees are agreed for each project.
Content assistance
Help organise and generate draft copy and image options for website content, subject to approval.
Data analytics
Understand traffic sources, user behaviour and connected business data.
Business integrations
Access authorised information and connect with existing business systems.
Capabilities, data scope and fees are agreed for each project.
Include AI capabilities in your enquiryLet's confirm the details before we begin.
These details will accompany the final plan and remain to be confirmed.
- Deployment and usage rights
- Where the site is hosted, which brands or sites may use it, and whether source code and migration rights are included.
- Fees and third-party services
- Plan and ongoing maintenance fees, and who pays for domains, hosting, SMS and other third-party services.
- Delivery and aftercare
- Included pages and revision rounds, acceptance checks, handover materials, maintenance scope and refund rules.
Pricing and delivery will be discussed after your needs are confirmed. Online purchasing is not yet available.