Customer support and knowledge Q&A
Answer questions using confirmed knowledge and hand over to a person when needed.
Shop Forge
Independent online store plan
Run your own online store, from product displays to order fulfilment.
Not yet on sale · Enquiries welcome
Build a website around your business.
Build your own online store connecting products, shopping and order fulfilment. Payment providers, delivery methods, after-sales policies and delivery scope are agreed based on your needs.
- 01
Browse products
- 02
Order and pay
- 03
Track delivery
- 04
Get after-sales support
- Products and inventory
- Organise product information, variants and inventory so customers can browse and choose easily.
- Shopping and orders
- Connect shopping, checkout and order management. Payment providers require separate configuration and confirmation.
- Shipping and after-sales support
- Set up management workflows around your delivery, fulfilment and after-sales policies.
Agree on every adjustment around your brand.
- Brand and content
- Together, agree on your logo, colours, images and copy, and how page content will be organised and maintained.
- Business and features
- Use existing product capabilities as a starting point to agree on the scope of pages, workflows and additional features.
Connect as needed / Hub Core
Connect AI capabilities to your business.
Connect AI customer support, knowledge Q&A, content assistance and data analytics around your website content and business needs to make customer communication and daily operations smoother.
Product knowledge Q&A, shopping assistance, content assistance and business analytics can be connected as needed. Order information is accessed with authorisation; integration scope and fees are agreed for each project.
Content assistance
Help organise and generate draft copy and image options for website content, subject to approval.
Data analytics
Understand traffic sources, user behaviour and connected business data.
Business integrations
Access authorised information and connect with existing business systems.
Capabilities, data scope and fees are agreed for each project.
Include AI capabilities in your enquiryLet's confirm the details before we begin.
These details will accompany the final plan and remain to be confirmed.
- Deployment and usage rights
- Where the site is hosted, which brands or sites may use it, and whether source code and migration rights are included.
- Fees and third-party services
- Plan and ongoing maintenance fees, and who pays for domains, hosting, SMS and other third-party services.
- Delivery and aftercare
- Included pages and revision rounds, acceptance checks, handover materials, maintenance scope and refund rules.
Pricing and delivery will be discussed after your needs are confirmed. Online purchasing is not yet available.